Q: Where do find copies of PC and Partner Logos for my promotional course and marketing purposes?

A: Download your copies on the Paddle Canada & Partner Logo page located under the Instructor => Instructor Resources sub menu.

Q: Why am I not on the Instructor For Hire list?

A: There could be a number of reasons why:

• have not renewed your membership for the year.  Only paid up members appear on the list.
• have not checked off 'YES' in the Instructor for HIre box in your members account - Click on Edit My Profile , then scroll down to bottom of Instructor Information section (just below 1st Aid Info Fields)
• or you are missing the certification for that specific discipline being searched (contact office or your appropriate PDC to fix/find missing records)

Q: Where do i find the Paddle Canada Liability insruance summary?

A: A summary of our 3rd Party, 10 million dollar liability can be found under the Instructor => Instructor Resources sub menu.

Q: Are there special procedures for Scouts Canada groups with regards to new insurance / waiver agreement?

A: Not really other than they are NOT required to sign the waivers.  Paddle Canada suggests continuing to use the waiver forms for the pupsose of collection of participant info only plus the form will present a good opportunity for a means of a discussion around the risks associated with the paddling activity. 

Q: When adding participants to a course, what do I do if no postal code or email is provided and it is a required field?

A: For postal codes enter: xxxxxx and for emails enter the default PC email: This email address is being protected from spambots. You need JavaScript enabled to view it.
(Please note : participants without valid emails will not receive an automated course completion email)

Q: How do I register, report and pay for a course?

A: There is a How to Guide for registering, reporting and paying courses available in each disciplines program page in your members area, under the Instructor Services Menu.  Or download here:

SKILLS Courses 214.91 KB   |    INSTRUCTOR Courses205.33 KB

Also check out these quick video tutorials.

Q. Is it possible to change a course from Intermediate to Intro after it has been registered? (or any combination like this)

A: Saddly no.  You simply have to cancel the original course and re-register the correct one you want. Since the computer won't allow you to back date a course upon re-registeration, please do the following:

• Enter dates for new course like it's going to take place tomorrow.  Save it.
• Go into this new Course ID created under My Courses page and use the UPDATE link to adjust dates backwards to orginal dates. Save it.
• Go into the new Course ID again and click REPORT to add your partcipants and Submit the report as normal.

***  For instructor courses, please contact the office for help on re-registering a course and transfering instructor candidates over.

Q: How do I register and report Instructor Recert Clinics?  (FOR INSTRUCTOR TRAINERS)

A: Register the course(s) in advance, the same as any instructor course, and have instructors sign up as Instructor Candidates (even though technically they are not but it's the only way via website at the moment)  for your course ID you provide them with.  Then when you go to report the course, mark their status as Clinic Only.  There is no Pass or Fail for attending a recert clinic. At the moment until further notice, a $10 plus tax fee will apply for recerts paid in advance, by candidate or instructor trainer (or organization), depending on fee collection option selected.

Q: What is the difference between registration process for a SKILL vs INSTRUCTOR course?

A: Skill Courses: Participants are added by Course Director (anytime - pre or post course)  and Instructor Courses: Participants add themselves in ADVANCE to your course.  Read More